Refund Policy

Doula Services Agreement & Refund Policy updated September, 14 2026

1. Financial Terms & Retainers

Birth Support Retainer: A non-refundable retainer of $500 is required alongside a signed contract to secure the Doula’s availability for your birth window (from 38 to 42 weeks gestation). This fee covers initial administration, prenatal consulting, and the exclusion of other clients during your birth window.

2. Client-Initiated Cancellations

Birth Support: If the client terminates services prior to 34 weeks of pregnancy, any fees paid beyond the non-refundable retainer will be fully refunded. Cancellations made by the client after 34 weeks gestation are strictly non-refundable, as the Doula has limited client intake to remain on-call for your birth window.

3. Unforeseen Birth Scenarios (No Fault of the Doula)

Birth is unpredictable. If the Doula is healthy, available, and on-call, but misses the birth due to:

A precipitous (exceptionally rapid) labor where the baby is born before the Doula can reasonably arrive, OR
Hospital, facility, or government restrictions that legally prevent the Doula from entering the birth room, no refund will be issued. In these instances, the physical birth attendance fee will automatically convert into 6 virtual postpartum support calls to guide you through your recovery, feeding, and newborn transition.

4. Doula Absence (Solo Practice Clause)

Because the Doula operates as a solo practitioner without a backup network, the following applies in the rare event of Doula incapacitation:

If the Doula experiences a severe medical emergency, infectious illness, or personal crisis that makes attending your birth impossible, the Doula will notify the client immediately.
Because a backup doula is not provided under this contract, the client will receive a partial refund of the birth attendance fee. The Doula is not liable for any further damages beyond this refund.

5. Postpartum Call Scheduling & No-Show Policy

Rescheduling: The client must provide at least 24 hours’ notice to reschedule a postpartum support call.
Late Cancellations & No-Shows: Calls cancelled with less than 24 hours’ notice or missed entirely (defined as the client failing to answer within 15 minutes of the scheduled time), are forfeited and will not be refunded. The client may reschedule.
Expiration: All postpartum support calls must be scheduled and completed within 6 weeks following the birth. Any unused calls after this timeframe will expire without a refund.

6. Compassionate Provision for Pregnancy Loss

In the heartbreaking event of a miscarriage or stillbirth, the client is immediately released from any remaining financial balances. The non-refundable retainer can either be fully refunded or, if the client wishes, repurposed toward virtual emotional support and bereavement care calls at the client’s comfort level